Last updated: 8 October 2026
These Terms & Conditions apply to the use of the Country Cabs mobile application, website, telephone booking services and taxi services provided by Northern Rivers Taxis Pty Ltd trading as Country Cabs / Casino Cabs ("Country Cabs", "we", "us" or "our").
By downloading, accessing or using the Country Cabs app, you agree to these Terms & Conditions.
Country Cabs provides taxi and passenger transport services, including standard taxis, maxi taxis and wheelchair-accessible vehicles, subject to vehicle availability and service area.
Bookings may be made through the Country Cabs app, website, telephone or other approved booking channels.
A booking request does not guarantee that a vehicle will be available until the booking has been accepted or confirmed by Country Cabs.
When making a booking, you must provide accurate information, including:
You are responsible for ensuring that the information provided is accurate.
For wheelchair, mobility assistance, maxi taxi or other specialised bookings, advance notice may be required so that a suitable vehicle can be arranged.
We will make reasonable efforts to arrive at the requested pickup time. However, taxi services can be affected by traffic, weather, road conditions, vehicle availability, emergencies and other circumstances outside our reasonable control.
For time-sensitive travel, including flights, medical appointments, hospital appointments and other important commitments, passengers should allow sufficient additional travel time.
Taxi fares are charged in accordance with the applicable fare structure and any applicable government-regulated or approved charges.
Additional charges may apply where permitted, including applicable:
Where a fare estimate is provided, it is an estimate only unless Country Cabs has specifically confirmed a fixed fare.
The final fare may vary depending on the actual journey, route, waiting time, traffic conditions and applicable charges.
Passengers may be required to pay the fare by an accepted payment method.
Payment methods may include cash, card, electronic payment, account billing or other payment methods made available by Country Cabs.
Where a booking has been arranged on an account, NDIS, government, corporate or other approved billing arrangement, the relevant account terms may also apply.
Passengers should cancel bookings as soon as possible if the taxi is no longer required.
A cancellation or no-show fee may apply where permitted, particularly where a vehicle has already been dispatched or has arrived at the pickup location.
For pre-paid or fixed-fare bookings, cancellation and refund conditions may vary depending on the booking.
Passengers must:
A driver may refuse or discontinue a journey where a passenger's behaviour creates a safety risk to the driver, passenger or public.
Passengers are responsible for complying with applicable child restraint and passenger safety requirements.
Where a child restraint or other special equipment is required, passengers should advise Country Cabs when making the booking.
Country Cabs provides wheelchair-accessible and mobility transport services subject to vehicle availability.
Passengers must provide accurate information about their wheelchair, mobility device or other accessibility requirements when booking.
Not every wheelchair or mobility device can necessarily be accommodated by every vehicle.
Country Cabs may require additional information to determine whether a suitable vehicle is available.
Maxi taxi availability is subject to vehicle availability.
Passengers should provide the total number of passengers and any wheelchair or mobility requirements when booking.
A booking may need to be changed if the number of passengers or accessibility requirements differ from the information originally provided.
The Country Cabs app may use your device's location information where you give the app permission to do so.
Location information may be used to assist with:
You can manage location permissions through your device settings. Some app functions may not work correctly if location access is disabled.
We aim to keep the Country Cabs app available and functioning properly. However, we do not guarantee that the app will always be available, uninterrupted, secure or error-free.
The app may be temporarily unavailable because of maintenance, technical problems, telecommunications failures, third-party service interruptions or circumstances outside our reasonable control.
The app may rely on third-party services such as mapping, payment processing, telecommunications, cloud hosting, notification services and taxi dispatch systems.
Those services may have their own terms and privacy policies.
Country Cabs is not responsible for interruptions or failures caused by third-party services outside our reasonable control.
Passengers should check the vehicle before leaving.
If you believe you have left an item in a Country Cabs vehicle, contact us as soon as possible and provide details of the journey and item.
We will make reasonable efforts to locate and return lost property, but we cannot guarantee that lost property will be recovered.
Passengers may be responsible for reasonable costs associated with intentional or negligent damage to a Country Cabs vehicle caused by the passenger or their property, subject to applicable law.
You must not use the app:
If the app allows you to create an account, you are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.
You must notify Country Cabs if you believe your account has been accessed without permission.
To the maximum extent permitted by law, Country Cabs is not responsible for loss, damage, delay or inconvenience arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian law.
Country Cabs may update these Terms & Conditions from time to time.
Updated Terms will be made available through the app or our website. Continued use of the app after an update may constitute acceptance of the updated Terms.
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Northern Rivers Taxis Pty Ltd trading as Country Cabs
9/75 Conway Street
Lismore NSW 2480
Australia
Phone: 02 6625 2113
Email: northernriverstaxisptyltd@gmail.com
ABN: 73 679 920 239
For booking assistance, customers can also contact our booking centre on 02 6625 2113.