Last updated: 8 October 2026
Northern Rivers Taxis Pty Ltd trading as Country Cabs / Casino Cabs ("Country Cabs", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you use the Country Cabs mobile application, website, telephone booking service or taxi services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Depending on how you use our services, we may collect:
We may collect personal information when you:
Where reasonably practical, we collect information directly from you. In some circumstances, information may be provided by an authorised person, support worker, family member, organisation, employer, government agency, NDIS-related provider or other person arranging transport on your behalf.
We may use your information to:
We will generally only use personal information for purposes reasonably connected with our business activities and the services you have requested.
Location information may be particularly important to a taxi booking application. If you permit location access, we may use your location to:
You can disable location permissions through your device settings. Some features may not operate correctly without location access.
We may disclose personal information where reasonably necessary to provide our services. This may include sharing relevant information with:
We do not sell your personal information. We only disclose information for legitimate business purposes, to provide requested services, where authorised or required by law, or otherwise in accordance with applicable privacy requirements.
Some technology, hosting, mapping, payment or other service providers used by Country Cabs may store or process information outside Australia. Where this occurs, we will take reasonable steps to manage personal information in accordance with applicable Australian privacy requirements. The countries in which information may be processed can depend on the particular technology and service providers used by the app at the relevant time.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Security measures may include access controls, passwords, authentication, secure systems and other appropriate technical and organisational safeguards. No electronic system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, meeting legal obligations and managing financial and regulatory requirements. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or business recordkeeping requirements.
You may request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before providing access to or changing personal information. Requests can be made using the contact details below.
If you believe we have handled your personal information incorrectly, you can contact us and make a privacy complaint. We will review the complaint and take reasonable steps to investigate and respond. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Our services may be used to arrange transport for children. Where a parent, guardian, school, support worker or other authorised person makes a booking on behalf of a child, they should ensure that the information provided is accurate and that they have appropriate authority to provide the information.
Where a passenger or authorised representative provides information about disability, mobility requirements or accessibility needs, we will only use and disclose that information where reasonably necessary to arrange and provide the requested transport or for related lawful business purposes. We aim to handle such information carefully and only provide relevant information to people or organisations that need it to arrange or administer the service.
We may contact customers about Country Cabs services, promotions or updates where permitted by law. You may opt out of marketing communications where applicable. Service-related communications, such as booking confirmations, driver updates, cancellations and important service notifications, may still be sent where necessary to provide the requested service.
Our website and app may use cookies, analytics or similar technologies to understand how our services are used, maintain functionality, improve performance and identify technical problems. Where required, appropriate consent or permission will be obtained.
Our app or website may contain links to third-party websites or services. Those third parties may have their own privacy policies. Country Cabs is not responsible for the privacy practices of third-party services that we do not control.
We may update this Privacy Policy when our services, technology or privacy practices change. The latest version will be made available through the app or our website.
For privacy questions, requests for access or correction, or privacy complaints, contact:
Northern Rivers Taxis Pty Ltd trading as Country Cabs
9/75 Conway Street
Lismore NSW 2480
Australia
Phone: 02 6625 2113
Email: northernriverstaxisptyltd@gmail.com
ABN: 73 679 920 239
Information about Australian privacy rights and the Office of the Australian Information Commissioner can be found through the OAIC website.